FAQ | New harmon.ie

General

Why and when should I use New harmon.ie?

New harmon.ie is a web add-in, and as such works in most Outlook flavors – classic Outlook, Outlook for Mac, Outlook on the Web, and the new Outlook. If you need to work with any Outlook other than classic Outlook for Windows, you should use New harmon.ie. Note, that while New harmon.ie provides most of the features needed to manage your Microsoft 365 documents/emails, we still have work to do. Read harmon.ie Classic vs. New harmon.ie: Key Differences and Features for further details.

Is New harmon.ie a full replacement of harmon.ie Classic?

New harmon.ie offers many of the features needed to manage your email and files across Microsoft 365 – save emails and attachments, classify, search and manage files. However, there are still some missing features. Read harmon.ie Classic vs. New harmon.ie: Key Differences and Features for further details.

How do I contact support?

To contact harmon.ie support, send an email to support@harmon.ie. This automatically logs an incident report into our system, which is promptly handled by our dedicated support team.

Installation and Administration

How do I switch between New harmon.ie and harmon.ie Classic?

You can run both at the same time, so there’s no need to uninstall one product to work with the other. harmon.ie Classic works in classic Outlook for Windows, new harmon.ie works in classic Outlook for Windows and Mac, Outlook on the Web, and the new Outlook.

How do I deploy New harmon.ie for multiple users?

New harmon.ie is managed and deployed via Microsoft AppSource and the Microsoft 365 Admin Center. Read How to Deploy New harmon.ie: Step-by-step Admin Guide for more information.

How do I uninstall New harmon.ie?

New harmon.ie can be enabled centrally by IT using Microsoft 365 admin console or added by the user from the AppSource. To remove New harmon.ie, open Outlook Add-Ins, locate the add-in, then click the ellipsis and then Remove. If this option is not available, contact your IT team as they have most likely disabled it.

Security and Privacy

Why is SharePoint admin consent required?

New harmon.ie is using the OAuth 2.0 authentication to connect with Microsoft 365 on behalf of the app users, in order to view and work with Microsoft 365 files that the user is authorized to see. The consent requirement in OAuth 2.0 for Microsoft 365 is a fundamental aspect of ensuring that users maintain control over their data, that their privacy is protected, and that security and compliance standards are upheld. For more information, read Understanding harmon.ie App Consent and Required Permissions and Assessing the Risks of Outlook Add-ins.

What connectivity is set-up in place between harmon.ie client plugin and harmon.ie SaaS?

New harmon.ie is a Web add-in connecting directly to your company’s Microsoft 365 tenant. There is no harmon.ie SaaS, or harmon.ie backend/servers. New harmon.ie does connect to MixPanel (to track product activity for improvements) as defined in the harmon.ie EULA. For more information, read harmon.ie security page.

What data is sent to harmon.ie when the plugin is used?

harmon.ie sends data to our License Manager and Mixpanel, to ensure license compliance and track product activity for improvements.

Mixpanel tracks the actions that were performed, such as search, navigate, open document, copy link, and upload email. No filenames, URLs, search terms, etc. are collected.
The harmon.ie License Manager is sent the email address and date of installation.

For more information, read harmon.ie’s privacy policy.

Using new harmon.ie

Where can I find New harmon.ie in New Outlook?

New harmon.ie is opened from the email message ribbon.

Select an email message.
Click the Apps icon () inside the email message ribbon.
Search for New harmon.ie or get it from Microsoft app store if it’s not available.
It’s recommended to pin the sidebar so it’s always available to you.

Read Get started with New harmon.ie for more information.

Why doesn’t drag and drop work in New harmon.ie?

Drag and drop works within classic Outlook and Outlook for Mac. However, drag and drop doesn’t currently work in the new Outlook due to technical limitations in the MS Office web add-in framework available for the new Outlook. We are working with Microsoft on adding this feature.

Can New harmon.ie save attachments?

Yes. When you save an email to SharePoint or Teams, a dialog opens showing the email and all attachments. You can check the attachments you want to save, and you can also uncheck the email itself if you don’t want to save it.
If you are working with New harmon.ie inside classic Outlook or Outlook for Mac, you can drag and drop attachments to harmon.ie to save them in Microsoft 365.

How can I share documents to Teams with New harmon.ie?

Use New harmon.ie to quickly share an Microsoft 365 file in Teams. To do that:

In the harmon.ie sidebar, locate the file you want to Share to Teams.
Hover over the file, and then click Share (). Select Share to Teams ().
This launches the Share to Microsoft Teams dialog.
Start typing the name of a person, group, or channel you want to share the file with. Select one or more people, groups, or channels by clicking their names in the list.
Optionally, edit the message that will accompany the shared file.
Click Share.

For more information, read How to share a file in Teams.

How can I save multiple emails to Microsoft 365?

Select the emails you want to save.
In the harmon.ie sidebar, locate the SharePoint, Teams, or OneDrive location to which you want to save the emails.
Hover over the location name and click the Save selected email icon ().

The emails are uploaded to the selected location.

For more information, read Save emails and attachments to SharePoint, Teams, or OneDrive.

Why do I see sites in harmon.ie Classic and not in New harmon.ie?

harmon.ie Classic automatically adds ‘Followed Sites’ from SharePoint (indicated with a star icon) to the sidebar. New harmon.ie currently doesn’t add Followed Sites. Use Manage Sites to add sites to New harmon.ie.

Can I add a 2nd business account in New harmon.ie?

Multi-tenant support is currently not supported in New harmon.ie, only in harmon.ie Classic. This feature is on the roadmap.